Cancellation by Aurora Globe Tours: If we must cancel a tour due to a major force (e.g., severe weather), customers will receive a full refund.
Proven Illness or Major Force for No-Shows: Customers who miss a tour due to proven illness (a medical certificate may be required) or major force circumstances (natural disasters, flight cancellations) will be entitled to a full refund.
2. Customer Cancellations
Cancellations made at least 48 hours prior to the tour will receive a full refund.
Cancellations made within 48 hours of the tour will not be refunded unless covered by the conditions mentioned above.
3. Refund Process
Refunds will be processed through the original payment method. The refund process may take 5-7 business days, depending on the payment provider (e.g., Rapyd).
4. Non-Refundable Services
Some third-party services booked through our platform, provided by suppliers may be non-refundable, depending on the supplier’s policy. In such cases, Aurora Globe Tours will notify customers at the time of booking.
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When you book with an account, you will be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
